Understanding an insurance policy
Understand coverage, exclusions, limits, deductibles, conditions and other important parts of an insurance policy.
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Insurance
Understand your insurance documents and what to do next.
Insurance documents can be difficult to understand because important details about coverage, exclusions, costs, deadlines and your responsibilities may be spread across policies, letters, invoices and claim decisions. These guides help you understand common insurance documents, identify what deserves your attention and see when you may need to act.
Making an insurance claim
Understand claim forms, evidence requests, deadlines and the documents involved when reporting a loss, accident or other insured event.
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Insurance bills and premiums
Understand premium notices, invoices, payment schedules, deductibles, co-payments and changes to what you are being charged.
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Letters from your insurer
Understand requests for information, policy notices, claim updates, decisions and deadlines in letters from an insurance company.
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Rejected or reduced claims
Understand why an insurer has rejected or reduced a claim, what evidence or policy terms it refers to and what options may be available next.
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Changing or cancelling insurance
Understand renewal notices, notice periods, cancellation documents and confirmations when changing or ending insurance coverage.
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